Do you realize that you have many more opportunities to create long-lasting relationships with your clients than you will ever know… Yes, you read right. It is all about creating great customer experiences.
Research from the Forbes site shows that 73% of the customers say a good experience is key in influencing their brand loyalties. 87% of customers who say they had a great experience will make another purchase from the company.
The quality of experiences you create goes a long way in solidifying those long-lasting relationships.
This article will dwell on some of those things you can say to your customers to arouse their emotions, stimulate memorable experiences, keep them happy, excited and increase confidence in your ability to deliver in the long run as a business.
These are tips that have helped me create the right atmosphere across all kinds of conversations and I am sure they will help you too.
You can reach me anytime, I am always here for you…
This gives a strong sense of reassurance that you have gat their backs, you are accessible and you are very approachable. On your own part, make sure your lines are always available and live up to your promise. This translates to you being in your DM and answering inquiries promptly. I recall a client of mine, who called me up at some odd hour and I picked up the phone. He was quite shocked and excited at the same time. Guess what, he needed key information to help him at a board presentation early the following morning. Be there for your customers.
What can I do to help? Ask them, tell me what can I do for you?…
I see this approach as being better than saying what do you need? When you say, what can I do to help you, it shows your readiness to truly help and not just respond. It shows you are willing to be a part of the process going on with your customer.
Oh no, do not bother, let me take this off you, ‘I can solve this for you…
’Sounds like music to the ears yeah, especially after your customer has presented a challenge or expressed concern, and boom, you actually can solve it.! I can picture the smile of relief spread all over the customers face like finally, thank God, I’ve gotten the solution.
I will keep you updated …
This one works wonders. I say every time to my team, it ain’t about following up, it is about following through. Assure your customers that you will follow through on the tasks and give promised updates as at when due. There is nothing like seeing your stuff through over and over again. This is where you need persistence and consistency. Do not leave customer requests hanging. Put a closure to it every time!
I take responsibility…
Show you are in control, you are in charge and you are willing to make things right. Common, when you know you are genuinely wrong, do not argue it away. Accept your mistakes, take responsibility, and resolve such issues because if you don’t it starts to burn up the relationship…Yeah, I promised 5 but I am adding a 6th one cause I can’t just resist sharing
Appreciate their loyalty to your business…
Say things like
- ”I am grateful for yoiur business and I do not take it for granted”
- ”Thank you for sticking with me through the years”
- ”You have been a part of my success story and I truly appreciate it”
Please do not say, I see you have been a customer like you are just noticing it and it is no big deal. Oouch, that approach hurts. Do not ever forget that the customer is spoilt for choices out there so do not take them for granted. Of course, if they have stayed long with you through the years, it also means you’ve been doing something right. Do not drop the ball but Up your game.
So guys, what do you think? Can you share some of the things you’ve said to your customers over the years or perhaps share the things you want to start saying to them…
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